ORDERS & RETURNS
Where do you ship from?
-All our orders are shipped from Los Angeles, California.
What are my shipping options?
-Shipping is free on orders $24.99 or more. Orders under $24.99 ship for $3.99. Expedited shipping options are available with charges varying by location and weight. International charges will apply.
What is the difference between standard and expedited shipping?
-Both options are processed the same day if ordered before 3pm EST and the following day if ordered after 3PM (M-F). Orders placed during the weekend are processed the following Monday. Standard shipping will be sent via USPS first class mail, expedited shipping will be sent via USPS 2 Day Priority and Next Day Air will be shipped with UPS.
Will paying for Next Day Air get me the package the following day?
-Your order will sent to UPS the same day if you place your order before 12pm PST. We do not guarantee that your package will be delivered the following day even if you place your order before 12pm PST. Severe weather and other conditions beyond their control can occasionally disrupt UPS's services
Do you provide tracking info?
-Yes, we provide you tracking info which is sent to your email after your package is prepared. Track your order Here.
What payment methods do you accept?
-We accept Visa, Master Card, American Express, Diners Club, Discover, JCB, Venmo, Google Pay, Pay Pal, Shop Pay and Apple Pay.
Do you charge sales tax?
-We charge 7.25% tax if your shipping address is in California and an extra 2.25% if you are in Los Angeles.
What is the return policy?
-In order to be eligible for a refund, you have to return the shields within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. Customers are responsible for shipping charges on returns. Please refer to our refund page.
How do I make changes or cancel an order I’ve already placed?
-We will change/cancel your order if it hasn’t been shipped out yet. Please contact us right away. Our Contact Page
What do I do if I never received my order or if I received a defective order?
-Please track your order with USPS here. If your order can’t be tracked or if your shields are damaged or incorrect, contact us here Our Contact Page and we will fix it right away.
How long will the shields last?
- They will last months if you wash them regularly and take good care of them.
What material are your shields made of?
- They are made of durable acrylic and PET material.
Will the shields fit my kids?
-Our elastic version will fit most kids 5 years and older. Our glasses version is 5.3 inches (135mm) wide. These will fit most older kids.
Are the shields anti-fog?
-Yes, we use anti-fog material and the ample space between your mouth and the shield prevents fogging.
How do you clean the shields and how often should I clean them?
-Please use water (mild soap recommended) to gently scrub with microfiber cloth on a flat surface. It is recommended that you clean them once a day.
The shields are extremely blurry. Why is that?
-Please make sure you remove the protective film from both sides.
Can the shields be worn over (sun)glasses?
-Our glasses shields can be worn with most glasses. Our frames are designed to fit right over your prescription glasses.
Can I just order replacement shields?
-Unfortunately, not at the moment.
Where are you shields manufactured?
-Our shields are made in China.
Where are you located?
-Our main office is located in Beverly Hills, CA and our warehouse is located in the City of Industry, CA.
Tell me more about your face shield donation program.
-We started off with a promise to donate 1 shield for every shield we sell with a cap of 10,000 shields. The response has been so overwhelming that we removed our cap and are nearing almost 100,000 in shields donated. We work with http://getusppe.org/, Glendale Unified School District and various hospitals and first responders to get these shields to the people that need them the most. We thank you for your business. Your orders make our donations possible.
Do you have a wholesale or an affiliate program?
-Click here for our affiliate program and click here to inquire about wholesale opportunities.